Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints and feedback
Complaints and feedback
If you are unhappy, disappointed or have any suggestions on how we can improve our service, please tell us. Alternatively, if you think we are doing well in a particular area or a member of staff has been helpful to you, then please contact us and let us know.
You can talk to our Reception Supervisor, Keeley Widdowson, on our Practice telephone numbers 0114 2697505 or 0114 2889777.
View the information below for comprehensive complaints and comments information.
VIEW HOW TO MAKE A COMMENT OR COMPLAINT
Comments and Complaints
You can talk to our Reception Supervisor, Keeley Widdowson, on our Practice telephone numbers 0114 2697505 or 0114 2889777.
You can also forward your comments / suggestions in the ways below:
- in writing and hand it in to reception, or post to Handsworth Medical Practice, 432 Handsworth Road, Sheffield, S13 9BZ
- email our Practice -
syicb-sheffield.handsworthmedicalpractice@nhs.net - send your comments / suggestions via Comments section of this website
- complete a comments card and put it in the comments box in our reception areas
Complaints
If your problem cannot be sorted by speaking with a staff member, to make a written complaint please let us know as soon as possible. Ideally, this should be within a matter of days or at the most a few weeks. This helps to establish what happened more easily.
If this is not possible, please let us have details of your complaint within 12 months of the incident that caused the problem, or 12 months of the incident coming to your attention.
How we will deal with your complaint
When we look into your complaint we aim to:
- Acknowledge your complaint within 3 working days
- Agree timescales for a response to be sent to you
- Find out what happened and what went wrong
- Make it possible for you to discuss the problem with those concerned if you would like this
- Make sure you receive an apology where this is appropriate
- Identify what we can do to make sure the problem doesn't happen again
- Investigate and resolve the complaint within 30 days of receiving the complaint, although this may sometimes be longer
We ask that you contact us first to try and resolve your complaint, but you can complain to the contact below:
NHS South Yorkshire Integrated Care Board
Email: syicb-sheffield.icbcomplaints@nhs.net
If you feel that your complaint has not been resolved you can contact:
Parliamentary and Health Service Ombudsman
Millbank Tower
30 Millbank
Westminster
London, SW1P 4QP
Tel: 0345 015 4033
Website: https://www.ombudsman.org.uk/
Help and Support Available:
Sheffield Advocacy Hub
NHS complaints Advocacy
Website: https://sheffieldadvocacyhub.org.uk/
Tel: 0800 0350396
Email: referrals@sheffieldadvocacyhub.org.uk
Complaints Form
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
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