Complaints and feedback

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Complaints and feedback

If you are unhappy, disappointed, or have any suggestions on how we can improve our service, please let us know. If you think we're doing well in a particular area or a member of staff has helped you, please let us know.

You can contact our Assistant Manager, Keeley Widdowson, on our Practice telephone numbers 0114 2697505 or 0114 2889777.

See the information below for full details on complaints and comments. 

VIEW HOW TO MAKE A COMMENT OR COMPLAINT

Comments and Complaints

You can contact our Assistant Manager, Keeley Widdowson, by calling 0114 2697505 or 0114 2889777.

You can also send your comments / suggestions in these ways:

  • hand in your written comments to reception or post them to Handsworth Medical Practice, 432 Handsworth Road, Sheffield, S13 9BZ
  • email our Practice at - 
    syicb-sheffield.handsworthmedicalpractice@nhs.net
  • use the comments / suggestions section on this website 
  • complete a comments card and put it in the comments box in our reception areas


Complaints

If speaking with a staff member doesn't resolve your issue, please make a written complaint as soon as possible. Ideally, do this within a couple of days or at the most a couple of weeks. This helps to establish what happened more easily.

If you can't do that, please send us your complaint within 12 months of the incident, or 12 months of when the incident came to your attention.

How we will deal with your complaint

When we look into your complaint we aim to:

  • Acknowledge your complaint within 3 working days
  • Agree on a timeline for our response 
  • Find out what happened and what went wrong
  • Allow you to discuss the issue with those involved if you wish
  • Ensure you receive an apology if appropriate
  • Identify steps to prevent the issue from happening again 
  • Investigate and resolve the complaint within 30 days of receiving the complaint, although it may take longer in some cases 

We ask that you contact us first to try and resolve your complaint, but you can complain to the contact below:

NHS South Yorkshire Integrated Care Board

Email: syicb-sheffield.icbcomplaints@nhs.net

If you feel that your complaint has not been resolved you can contact:

Parliamentary and Health Service Ombudsman
Millbank Tower
30 Millbank
Westminster
London, SW1P 4QP
Tel: 0345 015 4033
Website: https://www.ombudsman.org.uk/

Help and Support Available:

Sheffield Advocacy Hub
NHS complaints Advocacy
Website: https://sheffieldadvocacyhub.org.uk/
Tel: 0800 0350396
Email: referrals@sheffieldadvocacyhub.org.uk

Suggestions and Feedback Form

Only use this form for comments about the practice and suggestions as to how we can improve our service.

Medical matters and official complaints cannot be dealt with via this form.

Complaints Form

We work hard to provide the best service to everyone who attends our practice. However, we know that sometimes things can go wrong, leaving a patient with a reason to complain. 

To make a complaint, please fill out this form. The practice manager will address your concerns appropriately.

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

NHS Friends and Family

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Page last reviewed: 08 May 2025
Page created: 18 October 2024