To provide the right level of care, we are required to hold personal information about you on our computer systems and in paper records. This helps us look after your health needs. Your doctor is responsible for the accuracy and safe-keeping of this information. Please help to keep your record up to date by informing us of any changes to your circumstances.
Confidentiality and Personal Information
Doctors and staff at the practice have access to your medical records to enable them to do their jobs. Sometimes, we may share information with others involved in your care if necessary. Anyone with access to your record is trained in confidentiality issues, and must follow legal and contractual duties to keep your details private.
All information about you is stored securely, with safeguards in place to prevent accidental loss.
In some circumstances, we may be required to release your details to statutory or other official bodies, such as when a court order is presented or for public health issues. You may need to give written consent before we release information in other cases, like for medical reports for insurance or solicitors.
To protect your privacy, we will not disclose information over the telephone unless we are sure we are talking to you. We will not share details with family, friends, or partners without prior written consent, and we do not leave messages with others.
You have the right to see your records if you wish. Access to your records is usually free. In some circumstances a fee may be payable.