Comments & Complaints

If you are unhappy, disappointed or have any suggestions on how we can improve our service, please tell us.

You can talk to the practice manager or put comments/suggestions in writing and hand it in to reception. Our practice manager is Nicola Harrison. Our practice manager's direct telephone number is 0114 2293172. 

Alternatively, if you think we are doing well in a particular area or a member of staff has been helpful to you, then please contact us and let us know.


External complaint organisations:

Independent Complaints Advocacy Services (ICAS)
- Supports patients and their carers wishing to pursue a complaint about their NHS treatment or care.

Telephone: 0845 120 3734


Complaints Team - NHS England (open: Mon - Fri 8am to 6pm)
NHS England
PO Box 16738
Reddich, B97 9PT
Tel: 0300 311 2233

Patient Service Team
Royal Hallamshire Hospital
B Floor, Sheffield, S10 2JF
Tel: 0114 2712400

Advisory Service in Sheffield
VoiceAbility (open: Mon - Fri 9am to 5 pm)
Omina One Offices
125 Queen Street
Sheffield, S12 2DG
Tel: 0300 088 3762

If you feel that your complaint has not been resolved you may contact:

Parliamentary and Health Service Ombudsman
Millbank Tower
London, SW1P 4QP
Tel: 0345 015 4033



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