Comments & Complaints

If you are unhappy, disappointed or have any suggestions on how we can improve our service, please tell us.

You can talk to our Reception Supervisor, Keeley Widdowson, on our Practice telephone number 0114 2697505 or 0114 2889777. You can put comments / suggestions in writing and hand it in to reception, or email our Practice email - sheccg.handsworthmedicalpractice@nhs.net. You can also send your comments / suggestions via this website in the Contact Details section in the top bar of the webpage.

Alternatively, if you think we are doing well in a particular area or a member of staff has been helpful to you, then please contact us and let us know.


You can complain to either ourselves or an external organisation as below.

External complaint organisations:
 

Complaints Team 
NHS England
PO Box 16738
Reddich, B97 9PT
Tel: 0300 311 2233
Email: contactus@nhs.net
Website: www.england.nhs.uk/contact-us/


If you feel that your complaint has not been resolved you can contact:

Parliamentary and Health Service Ombudsman
Millbank Tower
30 Millbank

Westminster
London, SW1P 4QP
Tel: 0345 015 4033
Website: www.ombudsman.org.uk/

 



Help and Support Available:

NHS Complaints Advocacy
Website: www.nhscomplaintsadvocacy.org

Tel: 0300 3305454


Sheffield Advocacy Hub
NHS complaints Advocacy

Website: www.sheffieldadvocacyhub.org.uk/
Tel: 0800 0350396
Email: info@sheffieldadvocacyhub.org.uk

 

 
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